This is an example incident
Incident Report for Maricopa County OET GIS
Empathize with those affected and let them know everything is operating as normal.
Posted Jan 28, 2019 - 12:48 MST
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jan 28, 2019 - 12:38 MST
As you continue to work through the incident, update your customers frequently.
Posted Jan 28, 2019 - 12:44 MST
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Jan 28, 2019 - 13:14 MST